Customer Protection Policies are a set of rules, procedures, and safeguards implemented by digital asset platforms to secure user funds, privacy, and fair treatment. These measures are designed to prevent unauthorized access, fraudulent activities, and operational failures that could harm users. They establish a framework for responsible service provision.
Context
Following incidents of platform failures and security breaches, the implementation and enforcement of robust customer protection policies have become a central focus for regulators and industry participants. These policies are critical for building and maintaining user trust in cryptocurrency services. Their consistent application is a key factor in market maturation.
The new framework operationalizes systemic risk controls by classifying stablecoin transfers as foreign exchange, mandating full compliance by February 2026.
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